Unlocking Organizational Power through Dialogue
Under-utilized business solutions exist everywhere in an enterprise. Tremendous potential is locked up by cultural focus on immediate productivity, in contrast with empowerment of the entire employee base to engage in creative problem-solving; unleashing innovative potential residing in dialogue about issues affecting the business.
This concept is a core component of developing a learning culture; by turning interpersonal competition into collaboration; and previously structured conversations into less structured, more broadly centered conversations around broader subjects such as processes and procedures, products, work flow and systems. This process engenders new conversations about old problems, as well as undiscovered opportunities.
Cutting across traditional organizational boundaries; staff can be empowered to begin exploring seed concepts which represent whole system problem-solving challenges previously considered the responsibility of managers or owners. Open, judgement-free, free-association staff dialogue around these issues can become previously unexplored solutions.
This breakthrough in organizational process starts at the top, with senior management encouraging and modeling problem-solving process among employees. We have found that this open, innovative style can effectively refresh and benefit all types of organizational cultures.